Support

Help for the Physible.ai Mobile app and the Physible.ai web service.

Include the mobile number on your account and, for a fault, what you were doing when it happened. We reply within 2 working days.

Common questions

I did not receive my verification code

Check that the mobile number is the one registered on your account and that your phone has signal. Wait a minute before asking for a new code. After five requests in 15 minutes you have to wait before another code is sent.

How do I add a colleague to my clinic?

A clinic admin can add team members under Settings, then Team, and choose their role: admin, therapist, receptionist or billing.

I changed my mobile number

Ask your clinic admin to update it under Settings, then Team. If you are the only admin, email us from the email address on your account.

How do I delete my account or my data?

Use the account deletion page, or in the app go to Settings, then Profile, then Delete account.

How is my data handled?

Read the Privacy Policy. For a privacy question or grievance, email support@physible.ai.

I am a patient of a clinic that uses Physible

Your clinic controls your record. Contact the clinic first to see, correct or delete it. If you cannot reach them, email us and we will pass your request on.