Delete your Physible.ai account

For the Physible.ai Mobile app (Android package com.physible.app) and the Physible.ai web service, provided by Physible.

Use this page to ask us to delete your Physible.ai account and the data associated with it. You do not need the app installed.

How to request deletion

Fill in the form below with the mobile number you use to sign in to Physible.ai.
We contact you on that mobile number to confirm the request really comes from the account holder.
We delete the account and its data within 30 days of that confirmation, and tell you when it is done.

You can also request deletion inside the app: open Settings, then Profile, then tap Delete account. Or email support@physible.ai from the email address on your account, quoting your mobile number.

Full name Mobile number on the account 10-digit Indian mobile number. Email address Optional. We use it only to update you on this request.

What should we delete? My user account only. Removes my sign-in and personal details. The clinic's records stay with the clinic. My clinic and all of its data. Only the clinic's admin can ask for this. Removes the clinic, every team member's account and all patient, appointment, session, exercise and billing records.

Reason Optional. I understand that deletion is permanent and cannot be undone.

This form needs JavaScript. Email support@physible.ai instead, quoting the mobile number on your account.

What is deleted

If you choose	We delete
My user account only	Your name, mobile number, email address, role and sign-in access, and any pending verification codes for your number.
My clinic and all of its data	Everything above for every team member, plus the clinic profile and plan, all patient records, appointments, home and hospital visits, treatment sessions, exercise prescriptions, invoices, marketplace orders and the clinic's activity log.

What is kept, and for how long

Clinic records, when you delete only your user account. Records you created for the clinic stay with the clinic. Your name may remain on those records and in the clinic's activity log as the person who created or changed them, until the clinic itself is deleted.
Backups. Deleted data can remain in routine backups for up to 90 days after deletion, after which the backups are overwritten.
Records the law requires us to keep. Records of payments made to Physible, and a minimal record of the deletion request itself (your mobile number, the date and what was deleted), are kept only for as long as the law requires.
Server logs. Technical logs that may contain your IP address are kept for a limited period for security, then deleted.

Before you delete a clinic. Deletion is permanent. Clinics can have a legal duty to keep patient records for a set period. Save the records you need before you send the request.

Deleting some data without deleting the account

You can delete individual patients, appointments, sessions and invoices yourself inside the app. A clinic admin can remove a team member under Settings, then Team. To have other specific data deleted while keeping your account, email support@physible.ai and say what you want removed.

Data on your phone

Uninstalling the app, or clearing its data in Android settings, removes what the app stored on your device. Uninstalling alone does not delete your account on our servers. Use this page for that.

See the Privacy Policy for full details of how we handle data.